Response to COVID-19 Coronavirus

 

Amidst the disruption and uncertainty related to coronavirus/COVID-19, please be assured that BCA Insurance Group is here and ready to help meet your needs. We hope this note finds you and your family healthy and safe in this remarkable time. With each passing day, we are learning additional information about the coronavirus/COVID-19 pandemic. With health and safety as our top priority, we are sharing actions being taken by BCA to promote the well-being of our employees and you, our clients.

Open for business
During this great time of uncertainty, we want to reassure you that we continue to be open for business and are available to you. While we have proactively closed our offices to the public for the safety of our employees and clients, please know that we are here to assist you as we always have been. Should the need arise to close our offices completely as a precaution or mandate, our BCA team is fully prepared with remote work capabilities.

Virtual collaboration
In keeping with recommendations from the Centers for Disease Control and Prevention (CDC) to practice social distancing to help contain the virus, we are:

  • Recommending our employees conduct all meetings via phone, video conferencing and other virtual engagement tools
  • Canceling or rescheduling company events that bring together large groups (10+ people)
  • Stopping and rescheduling all non-essential business travel
  • When possible and appropriate, we are offering customers who wish to limit contact alternative ways to manage claims, including providing photos and video of damage

Agile decision-making
As the COVID-19 outbreak brings us into uncharted territory, we are committed to doing our part to mitigate risk and minimize the spread of the virus.

We are closely and continually monitoring developments and are prepared to act quickly to take additional safety precautions as needed, or as requested by our local, state and federal governments. Should this be necessary, we will communicate with you as quickly as possible about steps that may impact day-to-day business operations.

Service
We want you to know that insurance carriers, as well as our team, are here for ongoing services.  Please refer to our website, www.bca-insurance.com , if you would like to file a claim with an insurance carrier or make a payment.

Stay well
During this unprecedented circumstance, we are working hard to keep people safe and healthy. We are also working diligently to sustain excellent customer service and best business practices. Thank you for your understanding and patience while we address these challenges together. Please do not hesitate to contact us for further information or assistance.

This outbreak has helped us all realize that our true priority is everyone’s health and safety – we wish that for you and your loved ones.

Sincerely,

Brett Balsley                  Lawrence Cohen                 Nicholas Cashan